Frequently Asked Questions
Yes, whether you purchase a refurbished Macbook, iMac, IPad, iPhone – it is Safe!
We do a low-level format of all the devices and drives to comply with data protection.
We then install a fresh Operating System and upgrade the specifications. Our ‘Quality Control’ team tests the products before they get dispatched.
After this, the product goes to the packing team and is securely packed in premium plastic air packaging inside a tailor-made box.
We pride ourselves on providing the best quality to our customers. However, things can go wrong despite our best efforts.
To ensure that your problems are efficiently solved, please reach out to us at firstname.lastname@example.org. We have a dedicated customer service team and, they will
guide you through the process.
We have a 30 days return policy provided the item is sent back in the same condition as dispatched. We will grant a full refund within 45 days of receiving the item.
To make sure the returns are on time and hassle-free write to us at email@example.com before returning the items.
You can check out our detailed return policies here.
Delivery time will depend on the product and delivery location. Check out the product page for expected delivery time.
Our standard shipping time is 48 hours within the UK mainland.
Our products come with 1 Year warranty (terms and conditions apply).
The warranty does not cover any accidental damage or software conflicts created by the user, i.e. virus/accidentally deleted system file. After 60 days, the warranty will cover only labor, not parts.
Yes. You can visit our customise your PC section for more information.
Yes, we comply with Google’s encrypted SSL policy which means your data is secure. Learn more about our privacy policies.
Although it is painful to see an order getting canceled we understand that customers may change their minds. Keeping our customers in the center we offer cancellation of orders. You can mail our customer support team and place a cancellation order.
We deliver from our warehouse in Leicester, UK. We have partnered with reliable delivery services to help us deliver your order. If you are within the UK mainland our standard delivery time is 48 hr. For information on specific deliveries outside the UK please look at the product page.
The best and fastest way to connect is through our email firstname.lastname@example.org. We reply within one working day. You can also reach out to us on +44 7309226623 for emergencies.
Items like mouse, charger and keyboard usually have a lot of wear and tear, so, we replace them with ones from a different company.
This is done to ensure that our products maintain the highest quality and life.
If you specifically want Apple accessories you can reach out to our help desk. email@example.com
As we make a conscious effort towards reducing E-waste we are looking at all possibilities. Subscribe to our mailing list or follow us on social media to get updates and announcements.
Get answers to all the questions you might have.
We will answer any questions you may have about sales or delivery right here. Monday to Friday between 09:00 to 18:00 GMT